EG MainManager
A complete overview of day-to-day operations
The EG MainManager Helpdesk module gives organisations a complete overview of daily operations by centralizing all service requests, technical reports and operational tasks. With fast registration from multiple sources and strong follow-up capabilities, it improves transparency, streamlines workflows and strengthens communication between users and service teams.
Fast and user-friendly registration
Clear overview and transparency
Better control of service performance
Helpdesk
The Helpdesk module provides a unified overview of all entries that arise in day-to-day building operations. Tasks can be registered quickly and efficiently from online forms, sensors, the mobile app, email or through integrations via the EG MainManager API. This centralization helps organisations simplify processes and administer all registrations in one place.
Providing improved transparency and clearer communication between users and service teams, increased customer satisfaction through continuous status updates, KPI monitoring to track service performance, SLA analysis to measure compliance, and easy use where all users can register entries centrally. It also supports department management by routing tasks to the right teams and enables powerful data analysis for dashboards and maintenance planning.
On-The-Go App
The On-The-Go app is one of EG MainManager’s most popular features, allowing users to record tasks directly on their smartphone or tablet and track them via GPS. This removes the need for printed lists and ensures access to the right information while working in the field. The app supports collaboration across teams, QR-based reporting and secure access for external service providers.
