On 5 November, an unauthorized external party gained access to the software Front Systems which is owned by Front Systems AS, a subsidiary of EG.
The unauthorized party had access for about four hours on Thursday evening and extracted approximately 0.2 % of the production database of Front Systems. The issue was resolved and access to the system was closed.
We are investigating the exact scope of what data was extracted, but we need to assume, at this point in time, that it includes data such as customer names and e-mail addresses. It is important to mention that credit card information is not exposed as it is not stored in the affected system.
We take the situation very seriously and are in dialogue with our customers. The vulnerability is closed, the incident is reported to the police, and external partners are supporting the ongoing investigation. We are in close dialogue with customers about the incident.
We sincerely apologize for the concern and uncertainty this incident causes our customers.
Press contact
Tine Rasmussen
Head of Corporate Communication, EG
tiner@eg.dk
+45 29690677