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With busy morning rushes putting pressure on both staff and customers, Byggmakker were looking for a solution to streamline their day-to-day operations.
Fabri Selfscan lets customers scan products themselves and pay seamlessly at self-checkout.
Staff and customers alike enjoy a noticeably more efficient shopping experience.
Byggmakker Gravdal has implemented EG Fabri Selfscan as part of the EG Fabri platform – and in one move made everyday life easier for both customers and staff. Less waiting, better overview and a way of working that keeps pace with the times.
When the first vans pull up in the morning, every minute counts. With EG Fabri Selfscan, customers scan products themselves using their mobile, link the purchase to the right project and are out of the store before a queue even has time to form. Individual prices, automatic invoicing and direct registration on their account – all in one place.
When customers handle their own orders, staff are freed from a constant stream of phone calls and manual registrations. That time is spent instead on expert advice and the kind of service that makes a real difference to the customer relationship.
The app is set up with your own logo, colours and name – so every time customers shop, they meet your solution. It strengthens recognition and makes it natural to keep coming back.
Gro Hermanson, Sales Manager at Byggmakker Gravdal, was surprised by just how straightforward the setup was. And the customers? They took to the app without hesitation. Today, Selfscan isn't a new habit to get used to – it's simply the way you shop at Byggmakker Gravdal.
Customers really appreciate not having to wait for a member of staff to be free. They get in, get what they need and get back to the job – no matter what's on their plate that day.
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