By Gunnlaugur B. Hjartarson, Strategic Account Executive at EG.
Gunnlaugur has worked in facility management and operational technology for over 30 years, helping organizations across the Nordics to rethink how they manage their built environments.


By Gunnlaugur B. Hjartarson, Strategic Account Executive at EG.
Gunnlaugur has worked in facility management and operational technology for over 30 years, helping organizations across the Nordics to rethink how they manage their built environments.

Most large organizations today have more energy data than they've ever had. Smart meters, consumption dashboards, deviation alerts, benchmark reports — the infrastructure for energy visibility is broadly in place. And yet, for many of the same organizations, energy costs remain stubbornly difficult to control and sustainability targets feel perpetually out of reach.
The problem is not the data. The problem is what happens — or more accurately, what doesn't happen — after the data arrives.
In most organizations, energy management operates in a separate lane from everything else. Energy specialists monitor consumption in one system. Facility managers plan maintenance in another. Finance tracks costs in a third. These teams may share a common goal, but they rarely share a common workflow.
The result is a predictable pattern: an energy deviation gets flagged on a dashboard. Someone in the energy team notices it. They send an email to the FM team. The FM team creates a work order — eventually — with whatever context they can piece together. The maintenance technician resolves something. Maybe the same issue. Maybe not. The connection between the anomaly and the action is loose, manual, and slow.
This is not a technology failure. It's a workflow failure. And it means that a significant share of the insights generated by energy monitoring systems never translate into actual reductions in consumption.
This is the reframe that I think changes everything: energy management is not a specialist function that sits alongside operations. It is part of operations. When an HVAC unit starts consuming 20% more energy than baseline, that is an operational event — as much as a broken pipe or a failed inspection. It needs to be treated like one: assigned to someone, given a deadline, linked to a budget, and followed up to completion.
When energy deviations are managed as operational events rather than dashboard notifications, the response time shortens dramatically. More importantly, the feedback loop closes. You can verify whether the action taken actually resolved the problem — because the energy data and the work order data are connected.
Regulatory pressure is adding urgency to this shift. ESG reporting requirements are becoming more demanding across most markets, and frameworks like the EU Taxonomy are beginning to require organizations to demonstrate not just what their energy performance is, but how they are actively managing it — with documented actions, verified outcomes, and traceable decision trails.
That level of documentation is very difficult to produce when energy data lives in one system, maintenance records in another, and financial data in a third. The organizations that will find ESG compliance straightforward are those that have already connected these flows — where every energy action has an operational record, a financial reference, and a measurable outcome.
For organizations still managing these processes separately, compliance will increasingly mean manual consolidation. That is costly, slow, and prone to error.
Organizations that have made this shift tend to describe a few consistent changes in how work feels day-to-day.
Energy anomalies stop being abstract graphs and become concrete tasks — with a responsible person, a location, and a deadline. The energy team and the FM team stop working from different views of reality and start working from the same one. Finance can connect energy-related costs to specific actions and outcomes rather than reconciling figures from separate reports at the end of the month.
Crucially, energy efficiency stops depending on individual specialists to be the bridge between data and action. It becomes embedded in standard operational workflows, which means it scales. A large portfolio of buildings can be managed consistently without requiring every site to have its own energy expert.
Organizations that consistently reduce energy consumption at scale are not necessarily those with the most sophisticated monitoring tools. They are those that treat every significant energy deviation as an operational event — something to be acted on, tracked, and verified like any other maintenance task.
Data is only as valuable as the action it enables. When energy insight is disconnected from operational workflow, most of that value quietly disappears into the gap between systems.
The goal is not better dashboards. It's shorter distances between insight and action.
If your organization monitors energy consumption but struggles to connect deviations to maintenance workflows, budget decisions, or ESG documentation — that gap has a cost. Closing it doesn't require replacing your energy tools. It requires connecting them to where operational decisions actually happen.
By Gunnlaugur B. Hjartarson, Strategic Account Executive at EG.
Gunnlaugur has worked in facility management and operational technology for over 30 years, helping organizations across the Nordics to rethink how they manage their built environments.
